Get in Touch With Us
This page explains how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and what we cannot. We research and write about casino slots not on GamStop for UK readers — the bonuses, the wagering requirements, the payment routes and the withdrawal rules. We are a comparison publisher, not a casino operator, so the fastest route to a resolved account problem is usually the casino's own support desk rather than our inbox. Everything below is current as of Sep 26, 2026.
Email us at studio-18.co.uk
Email is the only channel we operate. Write to us through the contact address published on studio-18.co.uk and include as much detail as you can: the casino name, the page you were reading, the bonus or term you are asking about, and the date. A message that says "the bonus didn't work" takes several exchanges to untangle; a message that names the operator, the deposit amount and the wagering multiple can often be answered once.
We read every message. We aim to reply within two working days, though correction requests that need us to re-verify an operator's published terms can take longer. We do not send automated replies in place of a real answer.
What we can help with — and what we cannot
| You are contacting us about | Can we help? |
|---|---|
| A factual error or out-of-date term on one of our pages | Yes — this is our main priority and we will re-check the operator's published terms |
| How a wagering requirement, max bonus bet or cashout cap works in general | Yes — we can explain the mechanics, not apply them to your account |
| A delayed withdrawal or a KYC hold at a casino | No — only the operator can release funds. We can explain the usual complaints route |
| Closing your account, or reversing a self-exclusion | No — contact the operator directly; we have no account access |
| Partnership, advertising or press enquiries | Yes — introduce your organisation and outline the proposal |
| Gambling harm or support for someone else | We will point you to independent services listed further down this page |
How we are funded, and why it does not change our answers
Some links on this site are commercial. If you open an account through them, we may be paid a commission by the operator. That funding pays for the research; it does not buy a position in our rankings, a rating, or a favourable line in a review. If you email us to ask whether a particular listing is commercial, we will tell you. If you email us because you think a commercial relationship has coloured a page, say so plainly — that is a complaint we take seriously and will answer.
The casinos readers ask about most
A large share of our inbox concerns the same handful of slot-led sites, usually about bonus terms rather than the games themselves. Below is context on the three we are asked about most often, so you can see what we can and cannot clarify. Offers are as advertised by the operator; always read the current terms on the casino's own site before depositing, because headline percentages change and the conditions attached to them matter more than the number.
Betmica
Betmica sits at the top of our list with an editorial rating of 10.0, largely because its slots-focused welcome structure is unusually large and its bonus terms are set out in one place rather than scattered. The advertised offer is 570% up to £5,700 plus 270 free spins for new players — which is a matched-deposit package, not free money. To convert any of it you will need to meet a wagering requirement, respect a maximum bonus bet, and finish within the bonus expiry window. The limitation readers should weigh: a headline of that size almost always carries a cashout cap, so the amount you can actually withdraw from bonus funds is typically far below £5,700. Ask us what the current published terms say and we will quote them back to you with the date we checked.
Kikibet
Kikibet is rated 9.9 and appears here because its 350% up to £5,555 and 300 free spins package is advertised in pounds, which matters if you want a GBP account and no currency conversion on deposits or withdrawals. Slot players tend to like the free-spin volume; the spins normally arrive in tranches over several days rather than all at once, and they are usually locked to specific titles. The drawback is the same one that applies across this category — a 350% match implies a heavy playthrough figure, and free-spin winnings often carry their own separate wagering. Verify both numbers before you deposit.
Betninja
Betninja earns a 9.8 for a simpler proposition than most: £1,000 bonus and 100 free spins to all new players, stated as a flat figure rather than a multi-tier percentage. For readers who find stacked welcome packages hard to compare, that clarity is the reason it is on this page. The trade-off is that a flat £1,000 offer usually requires a substantial deposit to reach the full amount, so the advertised figure is rarely what a modest first deposit will unlock. Minimum deposit thresholds and minimum qualifying odds on any sportsbook portion are worth checking in the terms.
Others we cover
We also research WinnerIsland (welcome bonus up to €1,000 + 100 free spins), Zombillion (250% up to £4,000 + 200 free spins), Smash Casino (600% up to €10,000 slots welcome package), Nightluck (€6,400 + 280 FS + 805%), CoinPoker (150% up to $2,000), Rivo (1000% up to €10,000 + 25% cashback) and Daytonaspin (255% up to £4,500 + 255 free spins). Note how many of these are quoted in euros or dollars: if your account is not held in sterling, currency conversion will apply to deposits, withdrawals and the bonus value itself. Our full comparison of trusted non GamStop casinos for UK players sets out the ratings side by side.
Money questions we are asked most
Reading our site costs nothing. What costs money is playing, and readers frequently email to ask how the money side actually works at offshore sites. In general terms:
- Minimum deposits — commonly £10 to £20, but a large percentage-match welcome bonus often sets a higher qualifying minimum than the site's ordinary floor.
- Debit cards — Visa and Mastercard debit are the usual route for UK customers. Credit cards are banned for gambling in Great Britain, and some UK banks block gambling transactions to offshore sites regardless of the site's own policy.
- E-wallets and PayPal — e-wallets are widely accepted, but PayPal availability at sites outside the British market is the exception rather than the rule. Never assume it works; check the cashier before you commit.
- Bank transfers — slower, typically several working days, and sometimes the only route for larger withdrawals.
- Cryptocurrency — offered by a number of these operators. It removes bank friction but adds price volatility and, for UK users, tax and record-keeping considerations.
- Fees and conversion — the casino may charge nothing while your bank or wallet still applies a conversion margin on a euro or dollar account. That spread is a real cost on both the way in and the way out.
- Withdrawal timings and limits — e-wallets are usually fastest, cards slower, transfers slowest. Weekly or monthly withdrawal caps are common and are the single most overlooked term on these sites.
We publish what operators advertise, clearly labelled as advertising. We have not deposited or withdrawn at these sites, so we never present a stated payout speed as a tested one.
Slots, tables and live rooms — what we actually review
Because this site leads on casino slots not on GamStop, most of our coverage sits in three areas. Slots: we look at return to player where it is published, volatility, and which software providers supply the lobby, since that determines whether the titles you already know are there. Progressive jackpots: pooled prizes that can be life-changing and are correspondingly unlikely to land — and some bonus terms exclude them from wagering entirely. Table and live dealer games: blackjack, roulette and baccarat, dealt by a real croupier on stream. The important detail for bonus hunters is game contribution: slots usually count 100% towards wagering, while table games often count 10% or less, and some live rooms count nothing at all. Mobile play is standard across these operators, generally through the browser rather than a downloaded app.
Sports betting enquiries
Several of the casinos we cover also run a sportsbook on the same account, and readers email about that side too. Expect pre-match and in-play markets, accumulators, bet builders and cash-out, with esports increasingly standard. Odds are usually shown in decimal format — 2.50 means a £10 stake returns £25 including the stake. Sports free bets differ from casino bonuses in structure: they generally attach minimum qualifying odds (often around 1.50 to 2.00) and return winnings only, not the stake. Where casino and sportsbook share a wallet, an active casino bonus can restrict betting until wagering is complete. We can explain those mechanics; we cannot settle a disputed bet.
Regulation, eligibility and what that means for your enquiry
GAMSTOP is the free self-exclusion scheme covering operators licensed by the UK Gambling Commission to serve customers in Great Britain. Registering blocks your access to those sites for your chosen period — six months, one year or five years — and it cannot be lifted early. The casinos discussed on this site hold overseas licences, commonly from Curaçao, and are not connected to the GAMSTOP scheme. That is a material distinction: accepting British customers is not the same as being authorised by the Gambling Commission to serve them, and UKGC consumer protections, complaints escalation and ADR routes do not apply to a site outside its remit. If a dispute arises, your recourse is the operator's own complaints procedure and then the licensing authority named in its terms, which will be slower and less familiar than the British system.
You must be 18 or over. Expect KYC identity verification and, on larger or unusual withdrawals, source-of-funds checks — passing these is normally the condition of being paid, and delays are frequently caused by incomplete documents rather than bad faith. We do not publish, and will not confirm, any claim that a particular site is "completely safe" or that a withdrawal is guaranteed.
If gambling has stopped being fun
If you registered with GAMSTOP and are now researching ways around it, that is worth pausing on. Free, confidential and independent help is available from GamCare, which runs the National Gambling Helpline, and blocking software such as Gamban or BetBlocker can restrict access at device level. Most operators also offer deposit limits, loss limits and account self-exclusion directly in the account settings. Please do not email us for a workaround — we will not provide one. Gambling is entertainment with a cost, never a way to make money or fix a financial problem.
How we assess the sites we cover
Our ratings come from desk research, not play. We read published bonus terms and record the wagering multiple, max bonus bet, expiry window and any cashout cap; we check licensing claims against the named authority; we note which currencies and payment methods are offered to UK customers; and we look at the stated withdrawal limits and timings. Editorial ratings are our own judgement and are not customer-review scores. Where something is unclear or an operator's published terms conflict with its marketing, we say so rather than guessing. Commission never determines rank.
Before you write
Name the casino, quote the exact term you are asking about, and tell us the date you saw it. If you are reporting an error, a screenshot or a link helps enormously. If your message concerns money already sitting in an account, contact the operator first and copy us in only if you want the outcome recorded for future coverage. We will get back to you as soon as we have something useful to say.